Introduction
In a significant development for Western New York, M&T Bank has announced the closure of two of its branches—one in Buffalo and one in Lockport—effective June 12, 2025. This decision has sparked discussions about the future of banking in the region, the impact on local communities, and the broader trend of banks shifting towards digital services. As customers and residents adjust to this change, it’s essential to understand the reasons behind the closures, how they will affect those who rely on these branches, and what this means for the banking landscape in Western New York. This article delves into the details of the closures, their implications, and what lies ahead for banking in the area.
Background on M&T Bank
M&T Bank, headquartered in Buffalo, New York, is a cornerstone of the region’s financial sector. Established in 1856 as Manufacturers and Traders Trust Company, it has grown into a major financial institution with over 950 branches across 12 states and Washington, D.C. The bank is known for its strong community presence, particularly in Western New York, where it has served both personal and commercial customers for decades. M&T Bank’s commitment to the region is evident in its sponsorship of local landmarks like M&T Bank Stadium in Baltimore and its role as the official bank of the Buffalo Bills (Buffalo Bills Partnership). However, like many financial institutions, M&T Bank is navigating the challenges of a rapidly evolving banking landscape, where digital services are increasingly replacing traditional branch visits.
Announcement of Branch Closures
On March 24, 2025, M&T Bank officially announced the closure of its branches at 1580 Hertel Avenue in Buffalo and 118 Walnut Street in Lockport, with both locations closing on June 12, 2025. The bank cited the need to adapt to evolving customer needs and banking habits as the primary reason for these closures. According to a statement from M&T Bank, “As our customers’ needs and banking habits evolve, we regularly review the locations of our branches” (WGRZ News). The decision is part of a broader strategy to ensure that their locations are best equipped to meet the changing demands of their customers. Additionally, M&T Bank has assured that all affected employees will be offered positions at nearby branches or other local bank operations, minimizing job losses (Buffalo News).
| Location | Address | Closure Date | Reason for Closure | Alternative Branch | Distance to Alternative |
| Buffalo | 1580 Hertel Avenue | June 12, 2025 | Evolving customer needs and banking habits | Delaware Avenue and Hertel Avenue | ~1 mile |
| Lockport | 118 Walnut Street | June 12, 2025 | Evolving customer needs and banking habits | 5737 South Transit Road | <2 miles |
Impact on Customers
The closure of these branches will undoubtedly affect customers, particularly those who rely on in-person banking services. In Buffalo, customers of the Hertel Avenue branch are encouraged to visit the nearby branch at Delaware Avenue and Hertel Avenue, which is approximately a mile away. Similarly, in Lockport, customers can access services at the South Transit Road branch, less than two miles from the closing Walnut Street location (Spectrum Local News). While these alternatives are relatively close, the closures may still pose challenges, especially for elderly customers or those without reliable transportation. Moreover, the shift towards digital banking, while convenient for many, may not be suitable for all customers. Those who prefer face-to-face interactions or are less comfortable with technology may struggle to adapt, highlighting the need for banks to provide robust support during this transition.
Community Reaction
The closure of bank branches often has a profound impact on local communities, serving as more than just financial institutions but as community hubs. In Buffalo and Lockport, the closing of these M&T Bank branches may lead to a sense of loss among residents who have built relationships with the staff and relied on the convenience of local banking. For small businesses and local organizations, the closures could mean longer travel times to access banking services, potentially affecting their operations. Furthermore, the reduction in physical banking locations could exacerbate the “banking desert” phenomenon, where certain areas lack easy access to financial services, particularly affecting low-income and elderly populations. Although specific community reactions to these closures were not widely reported, the general trend of branch closures across the country suggests concerns about accessibility and community cohesion (Lockport Journal).
Future of Banking in Western New York
The decision by M&T Bank to close these branches reflects a broader trend in the banking industry towards digital transformation. As more customers conduct their banking online or through mobile apps, traditional brick-and-mortar branches are becoming less necessary. This shift raises questions about the future of banking in Western New York. Will other banks follow suit, leading to fewer physical locations? Or will new banking services emerge to fill the gap left by these closures? For now, M&T Bank remains committed to serving its customers through its remaining branches and digital platforms, as evidenced by its extensive network and online services (M&T Bank Locations). However, the evolving landscape of banking in the region underscores the need for banks to balance innovation with inclusivity, ensuring that all customers have access to financial services.
FAQs
1. What happens to my accounts if my branch closes?
Your accounts will be automatically transferred to the nearest M&T Bank branch. You will receive notification of the new branch location and can continue banking there without any changes to your account information.
2. What about my safe deposit box?
Customers with safe deposit boxes at the closing branches will be contacted by M&T Bank with instructions on how to access their boxes and transfer their contents to another location (WGRZ News).
3. Are there any fees associated with the branch closure?
There are no fees associated with the branch closure. Your banking services will continue as usual, and you can access your accounts at any M&T Bank branch or through digital channels.
4. How can I continue banking with M&T Bank after my branch closes?
You can visit the nearest M&T Bank branch, use ATMs, or take advantage of M&T Bank’s digital banking services, including online banking and mobile apps, to manage your accounts (M&T Bank Locations).
Conclusion
The closure of M&T Bank branches in Buffalo and Lockport marks a pivotal moment for Western New York’s banking landscape. While the decision reflects the industry’s shift towards digital services, it also underscores the importance of ensuring that all customers, regardless of their tech-savviness, have access to reliable banking options. For customers, this may mean adapting to new banking locations or embracing digital platforms. For the communities, it represents a change in how they interact with their financial institutions. As Western New York navigates this transition, it will be crucial for banks like M&T to continue providing accessible and inclusive banking services. Stay informed about these changes and explore the digital tools available to ensure your financial needs are met.
